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Refund Policy

If you are unhappy with your purchase for any reason, please contact our Customer Care team by emailing info@itselectrik.com within 7 days of receiving your order. Please note that due to the consumable nature of our products, we do not accept returns or exchanges of any kind. We are happy to resolve any issues or concerns with a full replacement or refund, if warranted.

 

We are happy to resolve any issues and provide a replacement or refund for any damaged or lost item.  In these cases, please email a picture of the damaged item or order number for tracking verification.  Upon receipt, refunds will be processed the same day and replacement orders will be sent within 1-3 business days of receipt.